Terms & Conditions

Terms governing use of the Adriavela yacht reservation marketplace

Effective date: 23 June 2026

These Terms of Service (“Terms”) govern access to and use of the Adriavela website, applications, booking interfaces and related services (together, the “Platform”) operated by Adriavela OÜ, an Estonian company (“Adriavela”).

By accessing the Platform, creating an account, submitting a Booking, making or authorizing a payment, or otherwise using the Platform, you agree to these Terms and to the Adriavela Cancellation Policy, which is incorporated into these Terms by reference.

1. Definitions

• “Customer” means the person submitting or paying for a reservation and, where applicable, the lead charterer acting for all passengers and participants.

• “Operator” means the independent yacht owner, charter company, fleet manager or other professional that accepts the reservation and provides the yacht or charter service.

• “Yacht Listing” means the yacht description, photographs, specifications, availability and price information displayed through the Platform.

• “Booking” means a request submitted by a Customer before it has been accepted and confirmed.

• “Confirmed Reservation” means a reservation accepted by the Operator and confirmed to the Customer by Adriavela in writing or through the Platform.

• “Charter Agreement” means the contract formed directly between the Customer and the Operator when a reservation is confirmed.

• “Total Reservation Price” means the total amount payable in relation to the reservation, including the Operator Portion, the Adriavela Commission and any separately identified taxes or charges.

• “Operator Portion” means the part of the Total Reservation Price attributable to the yacht and charter services supplied by the Operator.

• “Adriavela Commission” means the commission, marketplace fee or service fee earned by Adriavela for facilitating and administering the reservation, whether shown separately or included within the Total Reservation Price.

• “Cancellation Policy” means Adriavela’s standard Cancellation Policy in force when the reservation is confirmed.

2. Nature of Adriavela Services

Adriavela operates an online yacht reservation marketplace and provides listing, search, reservation-processing, payment-facilitation, booking-administration and communication services. Adriavela is not a yacht owner, charter operator, shipowner, carrier, skipper provider, marina, insurer, travel organizer, package travel provider or tour operator.

All yacht, skipper, crew, check-in, navigation, accommodation aboard the yacht and related charter services are supplied by independent Operators. An Operator is not Adriavela’s employee, agent, partner or representative merely because its yachts are displayed or bookable through the Platform.

3. Reservation Process and Confirmation

A Booking is an offer by the Customer to reserve the selected yacht on the stated dates and conditions. Submission of a Booking does not guarantee availability, acceptance or confirmation.

Adriavela and the Operator may verify availability, price, identity, payment method, Customer information, qualifications and other booking details before confirmation. Adriavela may reject, suspend or cancel any unconfirmed request, including where information is incomplete, payment authorization fails, fraud or sanctions concerns arise, or the Operator does not accept the request.

A reservation becomes binding only when the Operator accepts it and Adriavela issues a booking confirmation. Any payment authorization or temporary card hold before confirmation does not by itself create a Confirmed Reservation.

4. Direct Charter Agreement After Confirmation

When a reservation is confirmed, a legally binding Charter Agreement is formed directly between the Customer and the Operator. From that point, the Operator is solely responsible for supplying the yacht and charter services, and the Customer is responsible for complying with the Charter Agreement, maritime requirements and Operator instructions.

After confirmation, all matters concerning performance, modification, cancellation, substitution, delay, check-in, denial of boarding, yacht condition, breakdown, security deposit, damage, compensation and the Operator Portion must be resolved between the Customer and the Operator, subject to the Cancellation Policy and mandatory law.

Adriavela may provide administrative assistance, forward communications, maintain booking records or process a payment or refund on an Operator’s instructions. Such assistance does not make Adriavela a party to the Charter Agreement, an insurer, an arbitrator, or a guarantor of either party’s obligations.

5. Listings, Availability and Information

Yacht availability, descriptions, specifications, photographs, equipment lists, base locations, prices, deposit requirements and operational information are supplied by Operators or third-party booking systems. Adriavela may format or transmit that information but does not independently inspect every yacht or guarantee that all information is error-free, complete or continuously current.

Material information confirmed in the booking confirmation prevails over earlier provisional information. The Customer must review the final reservation details promptly and notify Adriavela of any apparent administrative error without undue delay.

6. Prices, Taxes and Adriavela Commission

The Total Reservation Price and available price components will be presented during the booking process or in the booking confirmation. Additional amounts may be payable directly to the Operator, marina or other third party, including security deposits, fuel, cleaning, tourist taxes, port charges, optional extras and damage-related amounts.

The Adriavela Commission is consideration for Adriavela’s marketplace, reservation-processing, payment-facilitation and booking-administration services. It becomes fully earned when the reservation is confirmed and is non-refundable, regardless of whether the reservation is later cancelled, changed, shortened, interrupted or not used, except to the extent mandatory law requires otherwise.

A refund of the Operator Portion does not include or create a right to repayment of the Adriavela Commission. The Customer authorizes Adriavela to deduct or retain the Adriavela Commission when calculating or processing any cancellation-related refund.

7. Payment Authorization and Collection

The Customer authorizes Adriavela and its third-party payment service providers, including Mollie B.V. where applicable, to verify the payment method; place temporary holds; pre-authorize, capture and collect payments; process refunds; and collect approved cancellation, deposit, damage or other amounts relating to the reservation.

Adriavela may collect the Total Reservation Price before distributing the Operator Portion to the Operator. Collection of funds does not make Adriavela the supplier of the yacht or charter service and does not transfer the Operator’s contractual obligations to Adriavela.

The Customer must be the lawful holder of the payment method or be fully authorized to use it and must maintain sufficient available funds. Adriavela may require identity verification, payment authentication or supporting information.

8. Payment Service Providers

Payment processing is provided by independent payment service providers under their own technical and regulatory requirements. Adriavela does not store payment card details. To the maximum extent permitted by law, Adriavela is not responsible for fraud-screening decisions, payment-provider outages, reserve requirements, delayed settlements, account restrictions or payment failures that are outside Adriavela’s reasonable control.

9. Immediate Performance and Withdrawal Rights

By submitting a Booking, the Customer expressly requests that Adriavela immediately begin reservation processing, payment verification, Operator communication and booking administration before the expiry of any otherwise applicable withdrawal period.

Yacht charters are generally leisure services reserved for a specific date or period. Accordingly, a statutory 14-day withdrawal right may not apply. Nothing in these Terms limits a mandatory right that cannot lawfully be excluded, and the Customer remains responsible for checking any rights that apply in the Customer’s country of residence.

10. Customer Eligibility, Information and Qualifications

The Customer must be at least 18 years old, possess legal capacity to contract, and provide complete, accurate and current information. The Customer acts for and is responsible for all persons included in the reservation to the extent permitted by law.

• ensure that the skipper and every person operating the yacht holds all licenses, certificates, experience and legal authorizations required by law, insurers and the Operator;

• review the yacht information, dates, route, passenger capacity, qualification requirements, price, deposit requirements and Cancellation Policy before submitting the request;

• arrive at the agreed place and time and complete all check-in documents, inventories, identity checks and Operator agreements;

• inspect the yacht at handover and promptly report visible discrepancies, defects, missing equipment or safety concerns before departure whenever reasonably possible;

• use the yacht lawfully, safely and in accordance with navigation rules, insurance requirements and Operator, skipper, marina and authority instructions;

• not exceed the yacht’s certified passenger capacity or use the yacht for unlawful, commercial, racing, towing or otherwise prohibited activity unless expressly authorized;

• immediately report accidents, injuries, damage, theft, grounding, collision, equipment failure, detention, fines or other material incidents to the Operator and competent authorities where required;

• return the yacht, equipment, keys and documents at the agreed place and time and in the required condition, subject to ordinary wear and tear;

• pay all amounts for which the Customer is responsible, including fuel, cleaning, port charges, fines, damage and security-deposit claims; and

• cooperate in good faith with the Operator, Adriavela, insurers, payment providers and authorities in relation to incidents, claims, disputes and chargebacks.

Adriavela does not verify and is not responsible for the Customer’s competence, medical fitness, insurance, licenses or compliance with maritime requirements. Those matters remain between the Customer and the Operator.

11. Operator Responsibilities

The Operator is solely responsible for the yacht’s ownership or lawful control, condition, seaworthiness, maintenance, safety equipment, legal and regulatory compliance, insurance, crew and skipper qualifications, check-in and check-out, and performance of the Charter Agreement. Adriavela does not assume these responsibilities by listing the yacht or processing the reservation.

12. Security Deposits, Damage and Additional Charges

The Operator may require a security deposit, pre-authorization, card hold or other security. Deposit requirements and damage claims form part of the direct relationship between the Customer and the Operator. Adriavela may assist with payment administration but does not determine liability for damage and is not an arbitrator of deposit disputes.

Where the Customer has separately authorized Adriavela or a payment provider to collect an amount supported by the Operator, Adriavela may process that amount subject to applicable law, payment-provider rules and available evidence.

13. Yacht Substitution and Operational Changes

For safety, maintenance, availability, regulatory, force majeure or operational reasons, the Operator may propose a reasonably comparable substitute yacht or a change to the embarkation base, skipper, equipment or schedule. The Customer and Operator must agree any material change. A substitute does not automatically create a claim against Adriavela or a right to repayment of the Adriavela Commission.

14. Weather and Navigation Decisions

Yachting is weather-dependent. Weather conditions, forecasts, warnings, route limitations or navigation decisions do not automatically create a right to cancellation, refund, compensation or chargeback. Decisions concerning safe navigation are made by the Operator, skipper, marina authority or competent public authority. Any resulting adjustment of the Operator Portion is a matter between the Customer and the Operator under the Cancellation Policy and mandatory law.

15. Cancellations, Changes and Refunds

Every reservation is governed by Adriavela’s standard Cancellation Policy in force at the time of confirmation. Adriavela does not publish or incorporate separate Operator cancellation policies on individual Yacht Listings.

The Cancellation Policy determines how cancellation requests are submitted, the treatment of the Adriavela Commission, and Adriavela’s administrative role. After confirmation, entitlement to repayment of the Operator Portion is determined between the Customer and the Operator, subject to the Cancellation Policy, the Charter Agreement and mandatory law.

All cancellation or change requests must be submitted in writing to info@adriavela.com. Adriavela may forward the request to the Operator and facilitate administration, but does not guarantee that the Operator will accept a change or authorize a refund.

16. Force Majeure

A force majeure event is an event beyond the reasonable control of the affected party, including war, terrorism, sanctions, epidemic, pandemic, natural disaster, severe weather, fire, flood, marina or border closure, government restriction, labor dispute, navigation prohibition, infrastructure failure, cyber incident or comparable event.

Adriavela is not liable for delay or failure caused by force majeure. After confirmation, the consequences of force majeure for the charter, including rescheduling, substitution, credits or repayment of the Operator Portion, must be resolved between the Customer and the Operator. The Adriavela Commission remains non-refundable to the maximum extent permitted by law.

17. Complaints and Problems With the Yacht

The Customer must report any material problem to the Operator immediately and allow the Operator a reasonable opportunity to investigate and remedy it. Where reasonably possible, a mismatch, defect or missing item visible at handover must be reported before departure.

The Customer should also send supporting information to info@adriavela.com, including the reservation number, description of the problem, photographs, communications and requested resolution. Adriavela may facilitate communication but does not decide the merits of claims under the Charter Agreement.

If the Customer knowingly proceeds with the charter after accepting a disclosed condition or substitute, the Customer may lose the right to rely on that accepted matter as a basis for cancellation or refund, to the extent permitted by law.

18. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, the Customer must contact Adriavela at info@adriavela.com and attempt in good faith to resolve the matter with Adriavela and the Operator.

Relevant evidence may include booking confirmations, Booking Manager records, Operator confirmations, signed agreements, check-in and check-out records, marina records, AIS or GPS records, vessel logs, boarding records, passenger manifests, identity and payment authentication records, 3-D Secure records, communications, photographs, videos and payment-provider records.

Adriavela may provide such records to payment providers, card networks, financial institutions, courts, regulators and dispute-resolution bodies. Where legally permitted, the Customer remains liable for costs and losses caused by a fraudulent or clearly unjustified chargeback.

19. Acceptable Use and Customer Conduct

The Customer must not misuse the Platform, interfere with its operation, submit false information, impersonate another person, attempt payment fraud, scrape or copy protected content, bypass technical controls, submit abusive or fraudulent claims, or use the Platform for unlawful purposes.

The Customer must not intentionally circumvent Adriavela in relation to a reservation introduced or processed through the Platform. Adriavela may suspend accounts, reject requests or take proportionate protective action where fraud, abuse, legal risk or breach of these Terms is reasonably suspected.

20. Platform Availability and Third-Party Services

The Platform may depend on hosting providers, payment processors, booking systems, maps, communications services and other third parties. Adriavela does not guarantee uninterrupted or error-free access and may perform maintenance, change features or temporarily suspend services for security, legal or operational reasons.

21. Intellectual Property

The Platform, software, design, databases, trademarks and Adriavela-created content are owned by Adriavela or its licensors. Yacht photographs and information may be owned by Operators or other licensors. No intellectual-property right is transferred to the Customer except the limited right to use the Platform for personal booking purposes in accordance with these Terms.

22. Privacy and Communications

Personal data is processed in accordance with Adriavela’s Privacy Policy and applicable data-protection law, including the GDPR where applicable. The Customer agrees that booking-related notices may be sent electronically to the email address or contact details supplied during the reservation process.

23. Limitation of Adriavela Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including any liability arising from Adriavela’s fraud, wilful misconduct, gross negligence, or breach of a mandatory legal obligation.

Subject to the preceding paragraph and to the maximum extent permitted by law, Adriavela is not liable for the acts, omissions, insolvency or non-performance of an Operator or other third party; the condition, seaworthiness, safety, legality or availability of a yacht; denial of boarding; weather or navigation decisions; injury, death, loss or damage occurring during the charter; indirect, incidental, special, punitive or consequential loss; loss of enjoyment, opportunity, profit or data; or events outside Adriavela’s reasonable control.

To the maximum extent permitted by law, Adriavela’s total aggregate liability arising from a reservation is limited to the Adriavela Commission actually received for that reservation. This limit does not apply where prohibited by mandatory law.

24. Indemnification

To the extent permitted by law, the Customer shall indemnify Adriavela and its officers, employees, contractors and affiliates against third-party claims, losses and reasonable costs arising from the Customer’s unlawful conduct, misuse of the yacht, breach of maritime or safety rules, false information, payment fraud, property damage, environmental harm or breach of these Terms. This provision does not require a consumer to indemnify Adriavela for Adriavela’s own unlawful conduct.

25. Governing Law and Dispute Resolution

These Terms and Adriavela’s own services are governed by the laws of Estonia. The direct Charter Agreement may also be subject to mandatory law applicable to the Operator, the charter location or the Customer.

Disputes concerning the yacht or performance of the Charter Agreement must be addressed first to the Operator. Disputes concerning Adriavela’s own services should be submitted to info@adriavela.com with the reservation number and supporting documents.

Subject to mandatory consumer-protection and jurisdiction rules, disputes concerning these Terms are subject to the courts of Tallinn, Estonia. A consumer retains any right to bring proceedings in, or rely on mandatory protections of, the consumer’s country of residence where applicable law so provides.

26. Changes, Severability and Entire Agreement

Adriavela may update these Terms for future use of the Platform. The version in force when a reservation is confirmed will govern that reservation unless a change is required by law or expressly agreed by the affected parties.

If any provision is invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect. These Terms, the Cancellation Policy, the booking confirmation and any mandatory disclosures constitute the agreement between the Customer and Adriavela concerning Adriavela’s services.

27. Contact

Questions, complaints, change requests and cancellation requests must be sent to: info@adriavela.com